In Pakistan and across the world, traditional top-down governance models often fail to address the real needs of citizens. This blog explores how design thinking, a human-centered, iterative, and empathy-driven approach, offers a powerful alternative to bureaucratic inertia and superficial reforms. From global success stories like Singapore and Ethiopia to Pakistan’s own citizen feedback system in Punjab, the piece highlights how real change begins by understanding people, not just policies. It also outlines practical strategies to embed design thinking into Pakistan’s public institutions, including ongoing efforts by Accountability Lab Pakistan to integrate this mindset into civil service training through formal partnerships and curriculum development. If governance is to evolve, it must listen, prototype, and act with citizens at the center.