Civic Action Teams (CivActs)

This includes development of citizen voice and feedback mechanisms at the local level to support ongoing monitoring, adaptation and improvement of critical public services. The Lab has pioneered Citizen Helpdesks in a variety of other contexts- a unique community voice mechanism to ensure accountability within development. The Helpdesks have now collected critical information from hundreds of communities across Nepal, Liberia and Mali, solving daily problems for citizens and closing the loop on challenges related to migration, human trafficking, natural resource management, security, budget spending and public services. In Pakistan, the Lab has adapted this approach to be rolled-out at the district level around issues of health, education and public financial management.